Frequently Asked Questions | Vedura
Frequently Asked Questions
1. What is Vedura?
Vedura is a premium herbal personal care brand from India, offering hair care, skin care and body care products inspired by traditional herbal practices. Our range includes herbal hair oils, herbal hair cleansers, face cleansers, body care products, handmade soaps and other personal care products.
2. What type of products does Vedura offer?
Vedura offers a range of herbal personal care products, including hair oils, herbal hair cleansers, face cleansers, body cleansers, handmade soaps, skin care products and traditional herbal formulations.
3. Where is Vedura based?
Vedura is based in Pune, Maharashtra, India, and serves customers across India through its online store.
4. Are Vedura products herbal?
Vedura focuses on herbal and naturally inspired personal care, using selected herbal ingredients and traditional formulations across its product range. Please refer to the individual product page for ingredients and product-specific information.
5. Where are Vedura products made?
Vedura products are made in India. Product-specific manufacturing and ingredient information is provided on the respective product page or packaging, where applicable.
6. How do I choose the right Vedura product?
You can choose a product based on your hair, scalp, skin or body-care needs. Each Vedura product page provides information about its ingredients, uses, directions and product details. You can also contact the Vedura support team for assistance.
7. Does Vedura offer hair care products?
Yes. Vedura offers herbal hair care products, including Jatamansi Hair Nourishing Oil, Neem & Bhringraj Hair Oil and herbal hair cleansers made with traditional botanical ingredients.
8. Does Vedura offer skin and body care products?
Yes. Vedura offers herbal skin and body care products, including face cleansers, body cleansers, Shata Dhauta Ghrita Skin Repair Cream, body butter and handmade soaps.
9. Do Vedura products contain traditional herbal ingredients?
Many Vedura products are inspired by traditional herbal hair and skin care practices and contain botanical ingredients selected for their intended cosmetic use. Please check each product page for its specific ingredient list.
10. Can herbal products vary in colour, fragrance or texture?
Yes. Products containing herbal, botanical or naturally derived ingredients may have minor variations in colour, fragrance or texture between batches. Such variations can occur naturally and do not necessarily indicate a product issue.
11. Does Vedura offer delivery across India?
Yes. Vedura offers online delivery across India.
Orders of ₹699 and above receive Free Home Delivery across India.
For orders below ₹699:
- Maharashtra: ₹50
- Rest of India: ₹80
Applicable shipping charges are displayed at checkout.
12. Does Vedura offer express delivery in Pune?
Yes. Express delivery within approximately 2–3 hours may be available in selected areas of Pune, subject to product availability, order timing and delivery feasibility.
Express delivery may be available in areas including Hinjewadi Phase 1, Hinjewadi Phase 2, Hinjewadi Phase 3, Wakad, Pimple Saudagar, Baner, Balewadi, Pashan, Aundh and nearby areas.
Availability and delivery time are confirmed at the time of order.
13. How long does regular delivery take?
For regular orders:
- Metro Cities: 3–5 business days
- Other Locations: 4–7 business days
Delivery timelines are estimates and may vary depending on the location, courier operations, weather and other circumstances.
14. Does Vedura offer Cash on Delivery?
No. Vedura currently does not offer Cash on Delivery (COD).
15. Can I track my Vedura order?
Yes. Once your order is shipped, a tracking number or tracking link will be shared via SMS or Email, where available.
16. Can I return or exchange a Vedura product?
Due to the nature of personal care and hygiene products, correctly delivered products are generally not eligible for return or exchange.
If you receive a wrong, damaged, defective or incomplete order, please contact us for assistance. Verified issues may be eligible for a replacement in accordance with our Return and Refund Policy.
17. How can I contact Vedura?
You can contact the Vedura support team:
Email: veduracare@gmail.com
Phone: +91 9880303317
18. Are Vedura products suitable for men and women?
Yes. Vedura offers personal care products for everyday hair, skin and body care for adults, with product-specific information provided on each product page.
19. Where can I buy Vedura products?
Vedura products are available through the official Vedura online store at https://www.vedura.shop. Or you can also place orders through our WhatsApp Catalogue by contacting us at +91 9880303317.
20. Are Vedura products handmade?
Yes. All Vedura products are handmade and crafted in small batches using carefully selected ingredients and traditional preparation methods. Product-specific information is provided on the respective product page.
21. How should I store Vedura products?
Store Vedura products in a cool, dry place away from direct sunlight and excessive heat. Always follow the storage instructions provided on the product packaging.
22. What should I do if I have sensitive skin?
If you have sensitive skin or known ingredient sensitivities, review the ingredient list before use and perform a patch test where appropriate. Discontinue use if irritation occurs.