Shipping policy
Shipping Policy
Effective Date: 20 September 2026
At Vedura, we strive to process and deliver your orders safely and efficiently. This Shipping Policy explains our order processing timelines, shipping charges, estimated delivery times, order tracking, and procedures for delivery-related issues.
1. Order Processing Time
Orders are generally processed within 1–2 business days, excluding Sundays and public holidays.
Once your order has been dispatched, shipping confirmation and tracking details will be shared via SMS or email, where available.
During sales, promotional events, or periods of high order volume, processing may take longer. If there is a significant delay, customers may contact Vedura Support for assistance.
2. Shipping Charges
Vedura offers free home delivery across India on orders of ₹699 and above.
For orders below ₹699, the following standard shipping charges apply:
- Maharashtra: ₹50
- Rest of India: ₹80
Applicable shipping charges will be displayed at checkout before the customer completes the purchase.
Any promotional shipping offer will be subject to the conditions displayed at the time of purchase.
3. Estimated Delivery Time
Estimated delivery times after dispatch are as follows:
- Metro Cities: 3–5 business days
- Other Locations: 4–7 business days
These are estimated delivery timelines and may vary depending on the delivery location, courier operations, weather conditions, public holidays, remote locations, and other unforeseen circumstances.
Delivery timelines are not guaranteed unless expressly confirmed by Vedura.
If an order has not arrived within the estimated delivery period, customers may contact Vedura Support for assistance.
4. Order Tracking
Once an order has been dispatched, a tracking number or tracking link will be shared via SMS or email, where available.
Customers can use the tracking details to check the shipment status.
If tracking information is unavailable or the shipment status has not been updated, customers may contact Vedura Support with their order number.
5. Incorrect or Incomplete Shipping Address
Customers are responsible for providing accurate and complete shipping information, including the recipient's name, delivery address, PIN code, and contact number.
Incorrect or incomplete address information may result in delivery delays, unsuccessful delivery attempts, or additional shipping charges.
If additional charges arise because of incorrect information provided by the customer, Vedura will communicate the applicable arrangements where reasonably possible.
Any delivery-related responsibility will be assessed according to the circumstances and applicable law.
6. Damaged, Leaking, or Tampered Packages
If a package arrives visibly damaged, leaking, or tampered with, customers should:
- Take clear photographs of the outer packaging and affected products.
- Record an unboxing video, if possible.
- Contact Vedura within 7 calendar days from the date of delivery.
Please provide your order number and available photographs or videos to help our team review the issue.
An unboxing video is helpful but is not mandatory in every case. Alternative evidence may be considered during the review.
Approved claims will be handled in accordance with our Return & Refund Policy.
For an approved claim involving a damaged, defective, incorrect, expired, or missing product, Vedura's first preferred resolution is a replacement, subject to product availability. If a replacement is unavailable, a refund will be processed where applicable.
Approved return pickups will be arranged at no additional cost to the customer, wherever courier pickup is available. If pickup is unavailable, Vedura will communicate the appropriate alternative arrangements.
7. Delivery Delays and Undelivered Orders
Vedura makes reasonable efforts to deliver orders within the estimated timeframe. However, delays may occur due to courier operations, weather conditions, public holidays, remote locations, operational disruptions, or other unforeseen circumstances.
If your order is delayed, appears lost, or has not been delivered within the estimated timeframe, please contact Vedura Support with your order number.
We will make reasonable efforts to assist with shipment tracking and resolve delivery-related concerns.
Undelivered orders and any applicable refund or replacement requests will be handled in accordance with the circumstances, our published policies, and applicable law.
Nothing in this section excludes or limits any rights or remedies available to customers under applicable law.
8. Contact Information
For shipping-related queries, order tracking, delivery delays, or assistance with an order, please contact:
Business Name: Vedura
Email: veduracare@gmail.com
Phone / WhatsApp: +91 9880303317
Website: https://www.vedura.shop
Please include your order number in all order-related communications so we can assist you efficiently.
Thank you for choosing Vedura. We appreciate your trust and strive to provide a reliable and transparent delivery experience.