Refund policy

Return & Refund Policy

Effective Date: 20 September 2026

At Vedura, we carefully pack and dispatch our products to help ensure they reach you safely. We are committed to maintaining product quality, hygiene, and customer satisfaction. This policy explains how we handle orders involving damaged, defective, incorrect, expired, or missing products.

1. Return Window

Vedura accepts return, replacement, and refund requests for eligible product or order-related issues reported within 7 calendar days from the date of delivery.

This policy applies only to the eligible cases described below and does not provide returns for change of mind or personal preference.

Requests submitted after the 7-day reporting window may not be eligible, subject to applicable law and any rights available to the customer.

If an issue is reported within the specified period, subsequent review or processing time will not automatically invalidate the request.

2. Eligible Return and Replacement Cases

Customers may contact Vedura for assistance if:

  • The wrong product was delivered.
  • The product arrived damaged or leaking during transit.
  • One or more products were missing from the delivered order.
  • The product received was defective or expired.

All claims are subject to verification. If a claim is approved, Vedura will provide a replacement as the first resolution, subject to product availability. If a replacement is unavailable, a refund will be processed where applicable.

3. Non-Eligible Returns

Due to the nature of our personal care and hygiene products, Vedura does not accept returns for:

  • Change of mind after placing an order.
  • Personal preference regarding fragrance, texture, colour, or consistency.
  • Products opened, used, or altered after delivery, where the claim is unrelated to a defect, damage, expiry, or incorrect fulfilment.
  • Products without a verified product defect, damage, expiry issue, or order-fulfilment error.

These exclusions do not apply where a return, replacement, refund, or other remedy is required under applicable law.

4. How to Report an Issue

To report an eligible issue, contact Vedura within 7 calendar days of delivery.

Please provide:

  1. Your order number.
  2. Clear photographs or videos showing the issue.
  3. An unboxing video, if available, especially for damaged, missing, or incorrect items.

Our team may request additional information reasonably necessary to verify the claim.

Once the claim is reviewed, Vedura will inform you of the approved resolution and provide return or pickup instructions, where applicable.

Please do not send a product back without prior approval and return instructions from Vedura.

The absence of an unboxing video will not automatically invalidate a claim; alternative evidence may be reviewed where available.

5. Return Shipping and Pickup

For approved claims requiring a product return:

  • Vedura will arrange a courier pickup wherever the service is available.
  • Approved return pickups will be provided at no additional cost to the customer.
  • Customers should not independently arrange or pay for return shipping unless Vedura provides specific instructions.
  • If courier pickup is unavailable, Vedura will communicate an appropriate alternative arrangement.

6. Replacement Policy

For an approved claim involving a damaged, defective, incorrect, expired, or missing product, replacement is Vedura's first preferred resolution.

  • Replacement is subject to product availability.
  • If the affected product is unavailable for replacement, Vedura will process a refund where applicable.
  • If a replacement is not an appropriate remedy or another remedy is required by applicable law, Vedura will provide the appropriate resolution.

The approved resolution and any necessary return instructions will be communicated to the customer.

7. Refund Policy

A refund may be provided when a replacement is unavailable or when a refund is otherwise applicable under this policy or applicable law.

  • Refunds will generally be processed to the original payment method used for the order, unless another method is legally permitted and mutually agreed upon.
  • Vedura will generally initiate an approved refund within 5–7 business days after approval and completion of any necessary verification or return process.
  • The time required for the amount to appear in the customer's account may vary depending on the payment provider or bank.
  • Store credit may be offered as an alternative only with the customer's consent and where legally permitted.

If additional information is required or a material delay occurs, Vedura will communicate the relevant details to the customer.

8. Order Cancellation

Customers may request cancellation before dispatch. Cancellation requests will be reviewed according to the order status and Vedura's cancellation process.

After dispatch, cancellation may not be available through our standard cancellation process. Customers may still contact Vedura regarding eligible issues with the delivered order.

Nothing in this section limits any cancellation, refund, or other rights available under applicable law.

9. Contact Us

For return requests, replacement claims, refund enquiries, or assistance with an order, please contact:

Business Name: Vedura
Email: veduracare@gmail.com
Phone / WhatsApp: +91 9880303317

Please include your order number in all order-related communications so we can assist you efficiently.

Thank you for choosing Vedura. We value your trust and are committed to providing a fair, transparent, and reliable shopping experience.